Privacy Policy

At IEI Ltd (“we”, “our”, or “us”), accessible via ieiltd.com (“Website”), we are committed to protecting and respecting your privacy. We recognize the importance of safeguarding personal data and are dedicated to processing your information in a transparent, lawful, and secure manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with applicable data protection laws including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

1. Commitment to Privacy and Data Protection

IEI Ltd prioritizes your fundamental right to privacy and is committed to upholding the principles of data protection. We manage and process your personal information with strict confidentiality and integrity, and we continuously monitor our practices to ensure that your data is handled in compliance with regulatory standards.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access or interact with the Website at ieiltd.com. IEI Ltd is the data controller responsible for the personal data collected through this Website. For the purposes of data protection laws, we determine the means and purposes of processing your data.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data: including information about how you use our Website, such as your browser type, IP address, operating system, referral URLs, pages viewed, and session durations.

b. Account Data: including your name, postal address, email address, telephone number, and any other details you provide during registration or account setup.

c. Profile Data: including purchase history, product preferences, and behavioral patterns associated with your interactions on our Website.

d. Communication Data: including your correspondence with us, customer support inquiries, and contact history through email or forms submitted via ieiltd.com.

e. Technical Data: including device information, system configuration details, browser plug-in types, and platform identifiers used to access the Website.

f. Transaction Data: including details of services purchased through our Website, payment methods, billing records, and delivery information.

g. Preference Data: including marketing consents, notification settings, and product interest indicators gathered through surveys or preferences you actively set.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

– Contractual Necessity: To fulfill our obligations under a contract with you (e.g., to process transactions or deliver services).

– Legitimate Interests: To improve Website content, prevent fraud, and manage our relationship with you, provided such interests are not overridden by your data protection rights.

– Consent: Where required, we request your explicit consent for certain data processing activities, including marketing communications and cookies.

– Legal Obligation: To comply with applicable legal or regulatory obligations to which we are subject.

5. Your Data Protection Rights

Pursuant to GDPR, CCPA, and other relevant laws, you have the right to:

– Access: Request a copy of the personal data we hold about you.
– Rectification: Request that we correct any erroneous or incomplete data.
– Erasure: Request deletion of your data where permitted by law.
– Restriction: Request limited processing under certain circumstances.
– Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller where feasible.

To exercise these rights, you may contact us at [email protected]. We will respond to your request in compliance with the applicable legal timeframe.

6. Security Measures

We employ industry-standard security measures to protect personal data, including encryption technologies, strict access controls, secure server configurations, staff training programs, multi-factor authentication, and regular data backups. These measures are designed to ensure the confidentiality, integrity, and availability of your data.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA) or your country of residence. Where such international transfers occur, we implement appropriate safeguards, including standard contractual clauses approved by the European Commission or other legally recognized mechanisms, to ensure your data remains protected in compliance with applicable data protection legislation.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law. Specific retention periods include:

– Usage Data: up to 12 months for analytics.
– Account and Profile Data: retained for the duration of the account and for legal archiving thereafter, not exceeding 6 years.
– Communication Data: retained for 3 years following the last contact.
– Transaction Data: retained for at least 6 years for legal and financial compliance.
– Technical Data: retained up to 18 months for operational diagnostics.
– Preference Data: retained until consent is withdrawn or superseded.

9. Cookie Policy

We use cookies and similar technologies to improve your experience on ieiltd.com. Cookies help us understand how you interact with our Website and allow us to personalize content. Types of cookies we use include:

– Essential Cookies: Required for the Website to function (e.g., session management, security).
– Functional Cookies: Enhance usability by remembering user preferences.
– Analytical Cookies: Gather anonymous statistics about Website traffic and user behavior.
– Performance Cookies: Support faster load times and improved navigation.

10. Cookie Management and Compliance

We comply with GDPR and CCPA requirements concerning cookies. Upon your first visit to ieiltd.com, we seek your consent for non-essential cookies. You have the right to manage your cookie preferences at any time via your browser settings or the cookie consent banner displayed on our site. Where required, you will have the option to opt in or opt out of different categories of cookies.

11. Children’s Privacy

We do not knowingly collect or process personal information from individuals under the age of 13. If we learn that we have inadvertently gathered data from a child without verified parental consent, we will delete such information promptly. Parents or legal guardians who believe their child’s data has been collected may contact us at [email protected].

12. Policy Updates and Notifications

We may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or Website functionality. Users will be notified of material changes via notices on the Website or via direct email communication where applicable. Continued use of our Website after any changes signifies acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, please contact us at:

Email: [email protected]

At IEI Ltd, we are steadfast in our commitment to ensuring the lawful, fair, and transparent processing of your data. Should you have any concerns regarding your privacy, please reach out—we are here to assist and uphold your rights.